Buyer Beware

Sigh. I get so tired of all my negativity. I'd love to be one of those people who can laugh off everything. Unfortunately, I'm not. Too many rich companies trying to dig into our fixed income pockets.

Lately, we've been engaging in more online purchases.  At our age, it's a big mistake, unless we know the site really well. Even then, it can be disappointing. For example, we have on occasion, purchased from the news channel that has "big deals" on holidays. There is a no return policy on those purchases. Until the 4th of July sale, that wasn't a problem.

Then the bottom fell out. My husband ordered a drone at a price in excess of $100. It was broken when it came and not from the shipping. It was very poorly constructed and the broken parts may not be available for replacement. We're waiting to hear from the company that promised to investigate. The hobby shop where he sought replacement parts said it was the cheapest drone he'd ever seen.

He also ordered me a pressure oven from the same sale at better than $90. When it came, the pan that is vital to use the pressure cooker part of the oven was replaced with a pan that will not work. I called the company and was told that oven is no longer made. Another waste of money.

I learned a very hard lesson from the situation. There's no interest in giving people a "deal." There's only interest in helping big companies reduce inventory on something that didn't sell well in the first place. There maybe a tax break in there,too.

About a year ago, I began purchasing a supplement that was supposed to do wonderful things for someone my age. Of course, it's hard to figure out of it's actually working or not. When a certain age is achieved, improvement is not possible. I may have come to the point where even maintenance is no longer possible. About all supplements can do for me now is slow the deterioration.

Long story short, I reordered once last December for a 6 month supply plus a bonus bottle. February, a sales person called and asked me if I wanted to order some more. I told him no. April, he called again. This time I told him no more emphatically. I said if he called again, I would consider it harassment.  After all, I'm still using the 6 month plus bonus order I made in December. He said that order put me on automatic refill. Again, I was emphatic in saying no, expecting him to correct the matter because I decide what I want to buy and when.

Lo and behold, last week, we were notified they were sending the supplement and had billed our credit card. Needless to say, I called to straighten out the matter and when the items arrived in the mail, I wrote "refused" on the unopened package and sent it back, meaning they have to pay the postage for both directions. I informed the company my exact words to make sure they knew how emphatic I was in my refusal and I did the same thing with the credit card company, which informed me that the issue had been corrected by the company.

At 4:00 this morning, a notice came from the credit card company via email, stating I had two payments, one for $98+ and one for $89+. Both were from a company I had never heard of. Ever. How am I supposed to order from a company I don't even know exists?When I called the number, the girl on the line started talking and wouldn't shut up. Ever had that experience? When they start that with me, I yell until I get their attention, which of course, sent her into martyr mode. She coldly informed me she didn't have to work with me unless I sent stopped yelling. Then, shut up and listen.

She proceeded to inform me that the 2 sample products I had ordered on the 4th of July automatically enrolled me and I was being charged for a regular size of the the products. I sent for samples of a product with a completely different name! Deceitful, to say the least. She said she'd be glad to give me a 35% discount on the current order I was refusing to pay for and then she'd cancel future orders. No way, honey. No way. Imperiously, she informed I would pay for what I had ordered-in spite of the fact I had not ordered. Surpassing the 2 week cancellation date (by 3 hours and 22 minutes) constitutes an order. She insisted the credit card company would force me to pay. Wrong. They laughed when I told them what she said.

Each item had a different order number and different phone number, so I called the second number and got a wonderful young man who took care of everything. I didn't have to yell at him. He was gracious and I reciprocated in kind. He listened carefully to my complaint before he cancelled it all out and gave me cancellations numbers to prove it. A call to the credit card company said the bills were pending and hadn't shown up on our account. Give it a few days and check again. If they don't show up, the company took care of it. If they do show up, the credit card company will take care of it.

Done with online shopping.  A banker once told me I was the lightening rod that attracted all the nasty business dealings so other people wouldn't have to suffer what I've been through and corrected. Thanks a lot!